Shipping and returns
At Hydroponics Blanes we work to offer fast, safe and discreet shipping, both nationally and internationally. We mainly collaborate with TIPSA and NACEX, paying special attention to packaging, preparation and tracking of each order.
Order preparation and shipping
Orders confirmed and paid before 3:00 p.m. are generally prepared for shipment the same business day, provided there is availability and no incidents occur. Orders placed on weekends or holidays are processed the next business day.
Transport companies: TIPSA and NACEX
We mainly work with TIPSA and NACEX to manage national and international shipments. The assigned carrier will depend on the destination, weight, dimensions and service availability. We may also use other logistics operators when necessary.
Delivery times
In mainland Spain, the usual estimated transit time is 24 to 48 business hours from the collection of the package. In the Balearic Islands, Canary Islands and international destinations, delivery times may be longer. The indicated times are approximate, unless a guaranteed service is expressly contracted.
Order tracking
Once the order has been shipped, we will send the shipping information to the email address provided during purchase. When available, you will receive a tracking number to check the status of the shipment.
Shipping costs
Shipping costs are calculated according to the destination, weight, volume and characteristics of the order. We offer free shipping from €40 and up to 25 kg in Girona, Catalonia and mainland Spain, according to the conditions of the promotion. For other destinations, the corresponding rates will apply, which will be shown before confirming the purchase.
International shipping
We ship internationally to destinations available during the purchase process. Delivery times and rates depend on the country and the logistics service. In destinations subject to customs, there may be procedures, taxes or additional charges according to the regulations and communicated conditions.
Secure packaging and discreet shipping
We prepare each order using protective materials suitable for your items. Our discreet shipments protect the contents and maintain customer privacy, avoiding unnecessary disclosure of product information on the outer packaging.
Order receipt and incidents
We recommend checking the packaging when receiving the order. If it shows visible damage, ask the carrier to record the incident and, when possible, sign as “TO BE CHECKED”. If you find damaged or incorrect products, contact us as soon as possible, preferably within the first 24 hours, providing photographs. This recommended period does not limit the consumer's legal rights.
Returns and right of withdrawal
In general, consumers who buy online have 14 calendar days from receipt to exercise the right of withdrawal, with the applicable legal exceptions. To process a return, contact our team indicating the order number. The return conditions, costs and refund will be applied according to the pre-contractual information and current regulations. Defective or incorrect products will be subject to the corresponding legal rights and guarantees.
Customer service
For any questions about shipping, tracking or returns, write to tienda@hydroponicsblanes.es or contact us via WhatsApp at +34 619 589 948. Our team will help you resolve any incident related to your order.
Shop online with confidence at Hydroponics Blanes
At www.growshopweb.com you will find a trusted Grow Shop with personalized attention, national and international shipping solutions and a service aimed at providing a comfortable and secure shopping experience.