Shipping, Exchanges and Returns Conditions

At Hydroponics Blanes we work to offer a safe, transparent and satisfactory online shopping experience. Our commitment is to prepare each order with care and provide fast, efficient and discreet delivery, both in Spain and to international destinations.

Below, we detail our shipping conditions, transport costs, product availability, exchanges, returns and after-sales service.

Order Preparation and Shipping

Orders placed and paid before 4:00 p.m. (Spanish mainland time) will generally be processed on the same business day, provided there is stock availability and no incidents occur.

Orders received after 4:00 p.m., as well as those placed during weekends or holidays, will be processed from the next business day.

Our usual preparation and dispatch time is 24 to 48 business hours from payment confirmation, except in exceptional circumstances or products with special supply conditions.

During periods of high demand, promotional campaigns or holidays, preparation times may vary.

Once the order has been dispatched, the customer will receive by email the corresponding transport information and, when available, the shipment tracking number.

Transport Companies: TIPSA and NACEX

At Hydroponics Blanes we mainly work with the transport companies TIPSA and NACEX, both for national and international shipments.

The choice of carrier will depend on the destination, weight, volume and characteristics of the purchased products.

In certain circumstances we may use other logistics operators to ensure proper shipment management.

The usual transit times for deliveries in the Peninsula are 24 to 48 business hours from package collection, although they may vary depending on the locality, the contracted service or transport circumstances.

For the Balearic Islands, Canary Islands and international destinations, delivery times may be longer.

Transport times are indicative, unless a service with a guaranteed delivery date has been expressly contracted. In any case, the deadlines and rights established by the applicable regulations will be respected.

Stock Availability

We work to keep our online store inventory updated and to offer accurate information about product availability.

However, occasional stock differences may occur, especially during periods of high demand or when there are simultaneous orders.

If a product is not available after purchase, we will contact the customer by email to inform them of the incident and offer available alternatives.

Depending on the circumstances, the customer may choose to wait for restocking, accept an alternative product, receive available items through an agreed partial shipment, or request a refund of the corresponding amount.

If an item has been discontinued, discontinued or cannot be supplied, we will process the corresponding refund in accordance with current regulations.

We will not make product substitutions without the customer's consent.

Shipping Costs

Shipping costs include the costs of preparation, handling, packaging and transportation of the products.

The transport amount is calculated taking into account different factors:

• Total order weight.
• Volume and dimensions of the packages.
• Delivery address and geographic area.
• Destination country.
• Special characteristics of certain items.

The shipping cost will be shown in the shopping cart before confirming and paying for the order.

We recommend grouping items in a single purchase to optimize transport costs.

Orders placed separately are managed independently and may generate individual shipping costs.

Shipping Cost According to Destination

In our online store we apply transport rates adapted to different geographic areas.

We have specific conditions for shipments to Girona, Catalonia, Peninsula, Balearic Islands and other national and international destinations.

The purchase system calculates transport costs according to the delivery address and order characteristics.

To obtain the corresponding amount, the customer must enter the destination details, including city, postal code, province and country when applicable.

In this way, you will be able to know the applicable costs before completing the purchase.

Free Shipping from €40

At Hydroponics Blanes we offer free shipping for orders from €40, provided that the total weight does not exceed 25 kg and the destination is within the areas included in our promotion.

Free shipping conditions:

• Minimum order amount: €40.
• Maximum order weight: 25 kg.
• Included destinations: Girona, Catalonia and Spanish Peninsula.
• Excluded destinations: Balearic Islands, Canary Islands, Ceuta, Melilla and international shipments.

Orders under €40 will be subject to the corresponding transport costs.

Likewise, orders exceeding 25 kg may generate additional transport costs, even if the purchase amount is greater than €40.

Certain large volume products, special dimensions or particular logistics characteristics may require specific transport conditions, which must be communicated before confirming the purchase.

The current conditions and applicable costs will be shown during the purchase process.

National and International Shipments

We ship to different destinations inside and outside Spain, provided there is an available transport service and the products can be legally marketed and transported to the destination.

For international shipments we mainly work with TIPSA and NACEX, as well as other logistics partners when necessary.

The costs and delivery times will depend on the destination country, weight, package dimensions and the conditions of the contracted service.

When the shipment is subject to customs procedures, import taxes or other administrative obligations, the conditions and responsibilities established by the corresponding regulations and communicated during contracting will apply.

If you have any doubts about the possibility of sending a product to a certain country, we recommend contacting our team before completing the purchase.

Secure Packaging and Discreet Shipments

Proper protection of products is one of our priorities.

At Hydroponics Blanes we check and prepare orders using suitable packaging materials to reduce the risk of damage during transport.

We pay special attention to fragile products, liquids, glass items and other materials that require additional protection.

In addition, we make discreet shipments, using outer packaging that protects the contents and avoids unnecessarily displaying information about the purchased items.

Our goal is to ensure safe delivery and respect the privacy of our customers.

Order Receipt and Transport Incidents

Upon receiving an order, we recommend visually checking the condition of the outer packaging.

If the package shows signs of bumps, breakage, moisture, openings or